FAQs

Have a question? Lucky for you, we’ve answered most of our most frequently asked questions here. Still can’t find what you’re looking for? Give us a call! 503-368-5858

OFFICE HOURS: 9AM-9PM

CHECK-IN & CHECK-OUT

CHECK-IN & CHECK-OUT: Normal check-in is any time after 4:00 pm and before 9:00 pm.   If you expect to arrive later, please let our office know. Our phone number is 503-368-5858.  Check out is at 11:00.

 

CHARGES

CHARGES: Rates are based on double occupancy.  Additional adults or children over the age of ten will be charged an added $10 per night. The Captain’s Quarters (Room # 12) sleeps ten with no additional charges. You must be 21 or older to book a room. You will be asked to provide a valid government or state-issued photo ID at check-in, and a credit card.

  • Room-side parking is FREE. Rooms 1-11 are located on the ground floor.                            Room 12 is up a steep staircase with parking nearby.
  • Wi-Fi is FREE – Ask at the front desk for a current wi-fi password.
  • Direct TV Cable
  • We do not have room service but provide towels or linen at guests request. Do not hesitate with any questions. We’re here to help you.
  • Some rooms have jetted tubs: please refrain from using any bath bombs, oils, foaming soaps, or glitter. We provide tub-friendly products for your use.

NO SMOKING/VAPING

NO SMOKING/VAPING:

All rooms are non-smoking. Smoking is allowed outside as long as you are at least 10 feet from the guest rooms. Please be considerate of other guests.

We reserve the right to charge $250 for noncompliance.

PETS

PETS:

Many people are allergic to dogs. To keep the rooms as clean and comfortable for all, pets are not allowed. While we welcome Service Animals, unfortunately, pets, including emotional support animals, are not permitted at our hotel. Service animals are trained working animals, NOT pets.

The Americans with Disabilities Act (ADA) defines a service animal as a dog that is individually trained to do work or perform tasks for a person with a disability. Dogs or therapy animals whose function is to provide comfort or emotional support do not qualify as service animals according to the ADA, even with a doctor’s note. We are happy to recommend nearby kennels for use during your stay.

We reserve the right to charge $250 for noncompliance.

FISH

FISH:

Please do not clean, process, store or cook fish or crabs in your accommodations. There is a fish cleaning station on our dock for you to utilize.  Please cook seafood outside on the barbeque. And bring a cooler to hold your fish to take home! Freezer space is available for storing your catch.

We reserve the right to charge $250 for noncompliance.

DAMAGES

DAMAGES: We reserve the right to charge you for damages beyond normal wear and tear, including cleaning fees. Please let us know if something has broken during your stay or you have noticed something that requires our attention. The management reserves the right to charge the guest’s credit card for damage and items that require replacement after the guest’s check-out.

CANCELLATIONS

CANCELLATIONS: We are quite small with only 11 rooms in total. Because of our size, cancellations affect us significantly. We appreciate as much notice as you can give us when your plans change.

  • There is no penalty if canceled within 24 hours of making the reservation. If you cancel 8 days or more in advance, all is well; there is no fee. If canceled 1 to 7 days prior to the date of arrival, we will try to fill the room. If we can, there will be a 10% cancellation fee. If not filled, we cannot give a refund.
  • All no shows will be charged for the full length of their stay plus tax.
  • For cancellations around Federal Holidays such as Presidents Day, Memorial Day, Independence Day, Labor Day, Christmas, New Year’s Day, etc. we must receive notification 7 days prior to your arrival date is required to avoid being charged the full rate.
  • When making a reservation for 4 nights or more and canceled within 7 days, there will be a 1/3 nonrefundable deposit when canceled.
  • If you are canceling your reservation due to a severe weather warning, you will be charged for your stay and issued a gift certificate to come at a later date.

Why is the rooms page showing me no available rooms for my selected date(s)?

Two-night reservations are required on most weekends, with a three-night minimum required for major holiday weekends and during peak season. This may cause our availability calendar to show “No Availability”, even though we might have vacancies. Silly computers! Please call us directly at 503-368-5858.